Terms & Conditions

Last updated: January 2026

Welcome to heavenstationery.com (the “Website”), operated by Heaven Stationery (“we”, “our”, “us”). By accessing or using this Website, you agree to these Terms & Conditions. If you do not agree, please do not use the Website.

1. Store Information

2. Eligibility

You must provide accurate information while placing an order. By using this Website, you confirm you are legally capable of entering a binding agreement as per applicable laws.

3. Account & Security

• You may need to create an account to use certain features.
• You are responsible for maintaining the confidentiality of your login credentials.
• We are not responsible for any loss caused by unauthorized access due to your negligence.

4. Products & Pricing

• Product images are for display only. Actual product color/packaging may slightly vary.
• Prices and availability may change without prior notice.
• In case of a pricing/stock error, we may cancel the order and refund the paid amount (if applicable).

5. Orders

• Placing an order means you are making a request to purchase products.
• Order confirmation may be sent via phone/WhatsApp/email/SMS where available.
• We reserve the right to accept, reject, or cancel any order (fraud suspicion, stock issues, incorrect details, etc.).

6. Payments

• Payments are processed using secure payment gateways and/or approved payment methods.
• We do not store your full card/UPI details on our servers.
• If payment is deducted but the order fails, refunds will be processed as per the payment gateway/bank timeline.

7. Shipping & Delivery

• Delivery time depends on location, courier service, and operational conditions.
• We will attempt delivery to the address provided by you. Please ensure address and phone number are correct.
• Any delivery delays due to courier/remote location/natural issues are beyond our control.

8. Returns, Replacement & Refund Policy

Return/Replacement is applicable only if the product is damaged/defective or incorrect item delivered. Please contact us within 48 hours of delivery with unboxing photos/videos (if required).

• Items must be unused and in original packaging for return/replacement processing.
• Some items may be non-returnable (clearance items, opened/used products, etc.).
• Refunds, if approved, will be processed to the original payment method as per bank/payment gateway timelines.

9. Wholesale / Bulk Orders

For wholesale/bulk orders, prices, delivery terms, and return conditions may differ and will be confirmed separately via phone/WhatsApp.

10. User Conduct

• You agree not to misuse the Website (hacking, spamming, scraping, or illegal activities).
• You agree not to upload or transmit harmful code/viruses.
• We may block access if suspicious or abusive activity is detected.

11. Intellectual Property

All content on this Website (logos, images, text, design) is the property of Heaven Stationery or its licensors. You may not copy, reproduce, or use it without written permission.

12. Limitation of Liability

We are not liable for indirect or consequential losses. Our maximum liability for any claim shall not exceed the amount paid for the relevant order.

13. Third-Party Links

The Website may contain links to third-party websites/services (payment gateways, courier tracking, social platforms). We are not responsible for their terms or content.

14. Changes to Terms

We may update these Terms & Conditions anytime. Updates will be posted on this page with a revised date. Continued use of the Website indicates acceptance of updated Terms.

15. Governing Law

These Terms are governed by the laws of India. Any disputes shall be subject to the jurisdiction of competent courts in Odisha, India.

16. Contact Us

If you have questions about these Terms, contact us: Heaven Stationery — 8457963852 / 8280952302

Note: This page is provided for general website use. For specific legal requirements, please consult a legal professional.