Refund, Return & Replacement Policy

Last updated: January 2026

At Heaven Stationery (heavenstationery.com), we aim to provide quality products and a smooth shopping experience. If you receive a damaged/defective product or a wrong item, we will assist you as per the policy below.

1. Return / Replacement Eligibility

Return or replacement is applicable only in these cases:

Damaged product received
Defective product received
Wrong item delivered (different from your order)
Missing item in your order (if confirmed)

2. Return / Replacement Request Time

You must contact us within 48 hours of delivery to raise a return/replacement request. Requests after this time may not be accepted.

3. Unboxing Proof (Important)

For faster approval, please share unboxing video/photos clearly showing the issue (damage, defect, wrong item, missing item) and the packaging label.

4. Conditions for Return

Item must be unused and in original condition.
Item should be returned with original packaging, tags, and accessories (if any).
Products that are used, opened, or not in original condition may be rejected.

5. Non-Returnable Items

Return/replacement may not be applicable for:

Clearance / special discount items (if mentioned as non-returnable)
Opened/used items or items damaged after delivery
Products returned without original packaging/accessories
Items where issue is not verified or proof is not provided

6. Refund Policy

Refunds are provided only after verification/approval. If approved, refund will be processed to the original payment method.

Prepaid orders: Refund will be processed to the same payment method used at checkout.
Cash on Delivery (COD): Refund may be provided via UPI/Bank transfer after confirmation.
Refund timeline: After approval, refund may take 3–10 business days depending on bank/payment gateway.

7. Replacement Process

If replacement is approved, we will dispatch a replacement item (subject to stock availability). If the same item is out of stock, we may offer an alternative product or a refund.

8. Order Cancellation

Order cancellation is possible only before the order is shipped/processed.
If cancelled successfully, prepaid refunds will be processed as per the refund timeline.
Once shipped, cancellation is not possible. In such cases, return policy will apply (if eligible).

9. Shipping Charges

If the return/replacement is approved due to our mistake (damaged/defective/wrong item), return shipping may be covered as applicable.
If the return is requested for reasons not covered in eligibility, shipping charges may not be refundable.