Privacy Policy

Last updated: January 2026

Heaven Stationery (“we”, “our”, “us”) operates the website heavenstationery.com. This Privacy Policy explains how we collect, use, share, and protect your information when you visit or purchase from our website.

1. Information We Collect

Personal information: Name, phone number, email, shipping address, billing address.
Order details: Products purchased, order amount, delivery details, order history.
Payment information: We do not store your full card/UPI details. Payments are processed by secure payment gateways.
Account information: Username, password (stored in encrypted form by the system).
Device & usage data: IP address, browser type, pages visited, time spent, referring pages.
Communication: Messages sent through contact forms, WhatsApp, or email.

2. How We Use Your Information

To process orders and deliver products.
To contact you about order updates, delivery, and support requests.
To improve website performance, user experience, and product offerings.
To prevent fraud, misuse, and unauthorized activities.
To send important notices (policy updates, service messages).
Marketing (only if you choose to receive offers/updates).

3. Sharing of Information

We may share information only when needed to provide services, such as:

Delivery partners for shipping orders.
Payment gateway providers for processing payments.
Service providers (hosting, analytics, email/SMS tools) to run and improve the website.
Legal requirements if required by law or government authorities.

We do not sell your personal information to third parties.

4. Cookies & Tracking

We use cookies and similar technologies to remember your preferences, keep you logged in, and understand how visitors use our site. You can disable cookies in your browser settings, but some features may not work properly.

5. Data Security

We take reasonable steps to protect your information using standard security practices. However, no method of online transmission or storage is 100% secure. Please use the website responsibly and keep your account credentials safe.

6. Your Choices

You can update your account details from your profile/dashboard (if available).
You can request correction or deletion of your information (subject to legal/order requirements).
You may opt out of promotional messages anytime by contacting us.

7. Children’s Privacy

Our website is intended for general customers. We do not knowingly collect personal information from children. If you believe a child has provided information, please contact us and we will delete it.

8. Third-Party Links

Our site may contain links to third-party websites (payment gateways, delivery tracking, social media). We are not responsible for their privacy practices. Please review their policies separately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date. Continued use of the website means you accept the updated policy.