Shipping & Delivery Policy

Last updated: January 2026

This Shipping & Delivery Policy explains how orders are processed and delivered for purchases made on heavenstationery.com, operated by Heaven Stationery.

1. Shipping Locations

We currently ship to locations in India (service availability depends on courier coverage).
If your pin code is not serviceable, our team will contact you for alternative options.

2. Order Processing Time

Orders are usually processed within 1–3 business days after confirmation/payment.
Bulk/wholesale orders may require additional processing time.
Orders placed on Sundays or public holidays may be processed on the next working day.

3. Estimated Delivery Time

Delivery time depends on your location and courier service. Typical delivery timelines are:

Local/nearby areas: 2–5 business days
Other regions: 4–10 business days
Remote locations: may take longer depending on courier network

Note: Delivery timelines are estimates and may vary due to weather, festivals, courier delays, or operational issues.

4. Shipping Charges

Shipping charges (if applicable) will be shown at checkout before payment.
For bulk/wholesale orders, shipping cost may be calculated separately and confirmed via phone/WhatsApp.
Any promotional “free shipping” offers (if active) will be applied as per the offer terms.

5. Courier / Delivery Partners

We use trusted courier/delivery partners to deliver your order. Courier partner may vary based on your pin code and package size.

6. Order Tracking

Tracking details may be shared via WhatsApp/SMS/email (if available) after dispatch.
If you need tracking support, you can contact us with your order number.

7. Address & Contact Details

Please provide a complete and correct shipping address, landmark (if possible), and active phone number.
If the address/phone is incorrect and delivery fails, re-shipping charges may apply.
For any address change request, contact us immediately before the order is shipped.

8. Delivery Attempt & Failed Delivery

Courier partners usually attempt delivery 1–3 times.
If delivery fails due to incorrect address, unreachable phone, or customer unavailability, the package may return to us.
In such cases, re-shipping may require additional charges.

9. Damaged Package / Wrong Item / Missing Item

If you receive a damaged package, please take photos/videos before opening and contact us within 48 hours.
If a wrong item or missing item is received, contact us within 48 hours with unboxing proof.
Resolution will be handled as per our Refund/Return Policy.

10. Changes / Cancellation

Order cancellation is possible only before the order is shipped/processed.
Once shipped, cancellation is not possible. In such cases, return policy may apply (if eligible).